At Buzzle Consultancy and Business Services, our goal is to ensure customer satisfaction with our services. However, we understand that there may be cases where a refund is necessary. This policy outlines when and how we provide refunds to our clients.
1. When Are Refunds Available?
We o er refunds in the following scenarios:
- Billing Issues: If there’s an error in billing, we’ll refund the overcharged amount.
- Service Failures: If we fail to deliver the service as agreed upon, we’ll consider issuing a refund.
- Service Dissatisfaction: If the service quality doesn’t meet your expectations, we will review your case for a potential refund.
2. How to Request a Refund?
To initiate a refund, follow these steps:
- Contact Us: Reach out via email (support@buzzleconsultancy.com) within 7 days of receiving the service.
- Provide Necessary Information: Include your transaction number, a brief explanation of the service provided, and the reason for the refund request.
- We Review and Respond: Once we receive your request, we’ll review the details and get back to you with our decision.
3. What Won’t Qualify for a Refund?
Refunds won’t be issued under the following circumstances:
- Change of Mind: If you simply change your mind after receiving the service.
- Unused Services: If you don’t use the service after purchase, no refund will be issued.
- Client Delays or Actions: If delays or non-cooperation on your part a ect service delivery, we won’t issue a refund.
4. Refund Process
Approved refunds will be processed within 7-10 business days. Refunds will be
made to the original payment method, but processing times can vary based on
your payment provider.
5. Partial Refunds
In some cases, where partial services have been provided, we may issue a partial refund based on the work completed.
6. Dispute Resolution
If you are unsatisfied with the refund decision, please contact us for escalation. We will review the situation and address it promptly.
If you have further questions, feel free to contact us for assistance.